Capri HealthCare Software LLC provides healthcare communication software used to send patients communications related to their care experience. These communications may include appointment reminders, appointment confirmation requests, secure appointment check-in links, post-appointment surveys, billing notices, and secure payment links or payment reminders.
Information we collect
We may process patient contact information, including name, mobile phone number, email address, appointment details, communication preferences, message delivery status, and responses to communications. We use this information to provide communication services requested by healthcare practices and their patients.
How we use patient information
We use patient information to send and manage communications about appointment reminders, appointment confirmations, secure appointment check-in links, post-appointment surveys, billing notices, and secure payment links or payment reminders. We may also use operational information to maintain, secure, troubleshoot, and improve the Capri HealthCare Software LLC platform.
SMS consent
Patients may provide consent to receive SMS messages verbally with front desk staff when creating an appointment, through patient communication preferences, or through another consent method made available by the healthcare practice. When consent is collected verbally, staff asks whether the patient agrees to receive transactional text messages from Capri HealthCare Software LLC and the healthcare practice about appointment reminders, appointment confirmations, secure check-in links, post-appointment surveys, billing notices, and secure payment links.
Consent to receive SMS messages is not required to receive healthcare services. Patients may opt out of SMS messages at any time by replying STOP. Patients may request help by replying HELP. The verbal SMS consent process is documented at /patients/sms-consent.
SMS and mobile number privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile phone numbers, SMS consent records, and SMS communication preferences are used only to provide and support the patient communication services described in this policy, including appointment reminders, appointment confirmations, secure check-in links, post-appointment surveys, billing notices, secure payment links or payment reminders, opt-out handling, delivery, security, troubleshooting, and legal compliance.
Message frequency and costs
Message frequency varies based on appointment activity, intake status, survey availability, billing or payment reminder status, and patient communication preferences. Message and data rates may apply.
Service providers
We may use service providers to host systems, deliver text messages, send emails, process operational data, secure the platform, and provide support. These providers are only permitted to use patient information to provide services to Capri HealthCare Software LLC and the healthcare practices using the platform. This section does not permit sharing text messaging originator opt-in data or consent with third parties.
Patient choices
Patients may opt out of SMS messages by replying STOP to a text message. Patients may request help by replying HELP. Opting out of SMS messages may not stop other communications from a healthcare provider, including phone calls, emails, portal messages, or communications required for care, billing, or legal purposes.
Data security
We use administrative, technical, and physical safeguards designed to protect patient information. No system can be guaranteed to be fully secure, but we work to protect patient information against unauthorized access, disclosure, alteration, and destruction.
Contact
Questions about this policy or Capri HealthCare Software LLC patient communications may be directed to the healthcare practice that sent the communication or to Capri HealthCare Software LLC at support@caprihealth.ai.