Patients may opt in to receive transactional SMS messages from Capri HealthCare Software LLC verbally with front desk staff when creating an appointment.
Staff workflow
Front desk staff asks the patient for explicit SMS consent before text messages are enabled. If the patient agrees, staff records SMS consent in the clinic's electronic health record system and/or Capri Health. If the patient declines, SMS messaging is not enabled.
Staff script
Would you like to receive transactional text messages from Capri Health and [Clinic Name] about appointment reminders, appointment confirmations, secure check-in links, post-appointment surveys, billing notices, and secure payment links? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Consent records
If the patient agrees, staff records SMS consent in the clinic's electronic health record system and/or Capri Health. If the patient declines, SMS messaging is not enabled.
Revoking consent
Patients may opt out of SMS messages at any time by replying STOP. Patients may request help by replying HELP.
Program disclosures
Message frequency varies based on appointment activity, intake status, survey availability, billing or payment reminder status, and communication preferences. Message and data rates may apply. Consent to receive SMS messages is not required to receive healthcare services.
Related policies
Privacy Policy: https://caprihealth.ai/patients/privacy
Terms of Service: https://caprihealth.ai/patients/terms